Testimonials

Providing Outstanding Customer Service

Jennifer Volpe

Joe Cool did a great job. They showed up on time and gave me an estimate that was a bit cheaper when compared to my fist estimate. They did the job in the specified time frame and cleaned up after. I strongly recommend this company and I will use them again in the future.

Kerry Hayes

I can’t say enough about this company. My technician Cleo is courteous and efficient and when my AC went out Tom arrived and did an excellent job at guiding me in the right direction towards a new AC unit that was very affordable. Daniel Silva showed up early the following day to do the install and was so nice and got the new unit up and running in no time! This company is kind, honest and I am so happy to have them for my ac company after my previous company retired.

Delaney Herper

Justin was very quick and efficient. He did a good job and didn’t make me feel pressured to get any other care. I look forward to working more with Joe Cool for routine AC maintenance.

Linda Page

Daniel was terrific! Friendly, explained everything to me about what was going on. I love that the employees at Joe Cool take the time to educate me every time from my thermostat, air handler to my plumbing. Being informed is key to making a good decision!

VGT Research

I have been with Joe Cool for 18 years and I have been pleased with their service the entire time. Cleo just finished my six-month maintenance inspection. He was on time, professional, and took care of a small issue with my nearly 10-year-old unit at a fair price. Highly recommend Joe Cool for your heating and air conditioning needs!

Raymond Wallace

Fast response time, same day. Technician/manager David was awesome, technically competent, customer-friendly and good communicator. Pricing was very competitive and execution efficient. Left worksite clean and orderly. I highly recommend.

Maryann Bloom

Was holding my breath but Phil arrived on time. Explained everything in layman terms. Patient, courteous. Polite, honest and didn't even make 1 attempt to upsell!!! I explained I'm looking to replace in November and won't even get 3 estimates. Highly recommend, my dogs agree. They didn't have to be put inside. My issue was a fix that previous a.c. company didn't strap apart and that company said in order to get my unit running was to disconnect my heat or pay 9 or 10 grand for a new unit. I went 3 years with space heaters turns out Phil showed me I did in fact have heat!! Other bill 1900.00. Today's bill service call only. Again I will not be getting 3 estimates in November. There are honest people left in this world!!! Thank you, Phil!!

Tiffany Wright

The thought of cost and living with no AC is beyond stressful. Joe Cool made the decision easy and affordable. The reps are informative without trying to be salesmen. They gave me options and detailed procedures. I couldn't be happier with their service and grateful I found them. I would recommend anyone call Joe Cool first.

Brandon Lippie

So the majority of the reviews I've read on here are for AC service, but let's not forget that Joe Cool also does great things when you cannot flush your toilet and you garage floods from the backed up washer and dryer. Yes, that happened to me, and after looking up Joe Cool and seeing these reviews, I make the call.

First off, Devon was amazing for being empathetic and getting someone out right away. She even called later when they were running slightly behind and that the tech was on the way. They already for someone out to me in under an hour on the same day, so this was just amazing customer service.

Next, our plumber was Alan, another great experience. First off, he listened to what I had to say, taking what I figured out into account. Asked some questions and then started right at the work. His with was fast, efficient, and in the end, great as he fixed the problem. I'm very thankful for that.

They are a slight bit on the pricey side, but the level of customer service, it was worth it. They didn't try to upcharge or anything. I'm completely happy with the service overall.